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Shopper feedback

Learn when recommendations need improvement.

Collect lightweight feedback on product results and review the products, explanations and catalog gaps that may need attention.

Create a workspace Log in to shopper feedback

What you can do

  • Collect helpful or not-right feedback
  • Review product feedback patterns
  • Find explanation issues
  • Prepare actions for your team

How it helps your team

  • See where shoppers question a result.
  • Connect feedback to product and explanation improvements.
  • Keep feedback review separate from automatic product selection.

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Journey analytics

See how shoppers move from questions to products.

Review views, starts, completions, recommendations and buy clicks to understand how shoppers use your guided experiences and where they stop.

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Approved product facts

Keep explanations tied to product information you approve.

Review product facts, shopper vocabulary and the language used in explanations so customers receive information supported by your catalog.

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Merchandising controls

Tune recommendations with clear merchandising rules.

Review pinned, boosted and excluded products alongside shopper activity, then adjust your finder while keeping eligibility requirements in place.

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