Merchant dashboard
Authenticated workspace, catalog and experience management.
Status
Sellentum service information.
This page describes Sellentum’s services and how to report a problem. It does not provide live availability monitoring.
Components
Public widget & API
Embedded finder, advisor, search and configurator endpoints.
Recommendation engine
Deterministic matching plus grounded AI explanations.
Accounts and data storage
Tenant-scoped data, row-level security and authentication.
Uptime & incident policy
Uptime target
We target 99.9% monthly availability for the public widget/API and the merchant dashboard. This is an operational goal, not a contractual SLA until stated in a signed agreement.
Incident communication
Active incidents are posted here with a short summary, affected components and status (investigating, identified, monitoring, resolved). Merchants can also email support for a direct update.
Maintenance
Planned maintenance that may affect availability is announced in advance where possible and scheduled for low-traffic windows.
Report a service issue
If something is not working, contact support with the affected page, the time it happened and what you were trying to do.
Report an issue via support